Technical Support

If you are having any trouble using please try the following steps:

  • Firstly, you may need to delete your cookies - a cookies is a small file we store on your computer to let us know who you are next time you visit us. On most internet browsers you can delete your cookies using 'Tools' or 'History'.
  • Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems. 
  • If you're still having problems, please email us at with the following information below: 

Tell us about the issue you are having in as much detail as possible:

  • What browser are you using?
  • What is the exact wording of the error message or what does it look like?
  • Are you using a desktop/laptop, tablet or mobile phone?
  • What payment method were you trying to use? Debit/Credit Card, Paypal or Klarna?
  • What is your full name, email address , and contact telephone number?

As soon as we receive your email, one of our team will try to resolve it for you as soon as possible and will thereafter be in contact.

Sorry for any inconvenience caused.

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