Delivery & Returns
CURRENT PROMOTION: Free Mainland UK Delivery on all orders over £299. Under £299 all Mainland UK orders will have a flat rate delivery fee of £19.95. Excludes Cornwall & Devon, Scottish Highlands & Islands. Exclusive Website Promo Not available in-store.
LOCAL PANEL DELIVERY
- £35 for all local orders - 3 to 5 working days
- FREE Standard Delivery on all local orders over £299. Web only exclusive.
- We send all local orders out using our own dedicated delivery vans
* Please note: Local Deliveries include postcodes: G*, EH, ML, FK, KY, PA1-19, KA1-13, KA15-26, KA29-30. G83 & G84 postcodes fall outwith local delivery area.
PANEL DELIVERY TO REST OF MAINLAND SCOTLAND
- £39.95 for all Mainland Scotland orders outwith locale - 3 to 5 working days
- We send all Mainland Scotland orders out using our own dedicated delivery vans and a national courier company
PANEL DELIVERY TO SCOTTISH HIGHLANDS
- £59.95* for Scottish Highlands orders - 7 to 10 working days
- We send all Scottish Highlands orders out using our own dedicated delivery vans once a week or alternatively use a national courier company
- Please note: Orders north of Inverness will be charged an additional surcharge of £20.
PANEL DELIVERY TO SCOTTISH ISLANDS
- £99.95 on all Scottish Islands orders - 7 to 10 working days
- We send out orders to the Scottish Islands using a national courier company
PANEL DELIVERY TO ENGLAND & WALES
- £39.95 for all England & Wales orders exc. Devon & Cornwall - 5 to 7 working days
- Please note we send ALL England & Wales orders out once a week using our own dedicated delivery van currently every Monday or alternatively use a national courier company. Deadline for deliveries using our van is Sunday at 12 noon - dispatch Monday. Please contact us at firstname.lastname@example.org for more information on our delivery schedule
PANEL DELIVERY TO CORNWALL & DEVON
- £59.95 for all orders - 5 to 7 working days
- Please note we send ALL orders to addresses in Cornwall & Devon once a week using our own dedicated delivery van currently every Monday or alternatively use a national courier company. Please contact us at email@example.com for more information on our delivery schedule
PANEL DELIVERY TO NORTHERN IRELAND
- At this time, we have suspended all deliveries to Northern Ireland. We do not have a definitive date of when we will restart.
MULTIPANEL & FIBO DELIVERY
- £39.95 for delivery of all Multipanel and Fibo products. These are custom order products, please take note of returns policy on these products also.
SAMPLE COST & DELIVERY TIME
- 99p each - 2 to 3 working days
*Delivery times are an estimate and cannot be guaranteed due to current issues in the UK delivery network.
Please allow 1 to 2 days for our team to pick and get your order ready. Delivery times are in addition to our processing times. These delivery dates are an estimated time, we will notify you once your order has been dispatched.
Orders will be delivered between 8am - 6pm Monday to Friday. Please ensure that someone is available at your delivery address to take receipt of the goods. If no one is available to receive the delivery the driver will leave a note and the delivery will be returned to our warehouse to collect or rearrange delivery.
Please note that once your order is on its way, we are unable to change the delivery address.
Multipanel orders may take longer to fulfill so please leave up to 14 working days for them to be dispatched and received.
We do our best to ensure the timely delivery of all orders, please bear in mind that we provide an estimated delivery date. On a rare occasion, your order can arrive outside of the estimated timeframe.
We aim to meet these delivery times but during busy periods (including Sale, Black Friday, Christmas etc.) deliveries may take a little longer. During spells of bad weather, conditions may mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
Due to the possibility of delays, please do not book fitters until your order has arrived as Wet Walls & Ceilings are not responsible for any loss of fitters time due to delivery times.
TRACKING YOUR ORDER
The majority of our orders are dispatched using our own dedicated delivery vans, unfortunately we don't issue tracking details, but from time to time we may send your order out via DX Freight. If we dispatch your order via the latter we will send you a tracking number via email. If you do not receive your tracking details, please contact our team directly.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order please contact our team straight away by clicking here.
We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.
Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation email once your order has been shipped.
For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charged will be incurred in these circumstances.
If you have any other questions about deliveries, just give us a call on 0141 882 8275, email firstname.lastname@example.org or alternatively, drop our customer service team a message via Live Chat.
Please keep in mind that our Customer Services team are extremely busy both in-store and online, but they will respond to your queries as soon as they can. We appreciate you bearing with us in this especially busy period.
RETURNS & REFUNDS
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you are welcome to return it back to us within 100 days of receiving it. We offer reunds, exchanges and store credits subject to the following conditions:
Item/s must be returned in original condition, in its original packaging and in a resalable condition.
FLASH SALE RETURN ITEMS
Items purchased during a Flash Sale can only be returned for either a store credit or exchange. Orders placed before or after our Flash Sale event cannot have the discount applied to their order. This offer is valid on selected products and colours.
Item/s marked as 'Clearance Sale - no returns or exchanges' cannot be returned.
Package Deals must be returned in full as no part-return will be accepted. Please note, there is a restocking fee of 20% to return our package deals - this fee does not include any delivery and collection costs incurred. All monies will be deducted from your refund amount. This is non-negotiable.
SAMPLES & MULTIPANEL ORDERS
Sample orders are non-returnable. Orders including Multipanel products will incur a 20% re-stocking charge this is non-negotiable as it is a custom order.
FIBO WALL PANEL ORDERS
Orders including Fibo wall panel products will incur a 30% re-stocking charge this is non-negotiable as it is a custom order.
We advise that you keep the original packaging your order comes in in the event that you need to return it. Original delivery charges are non-refundable and charges for returned items are the responsibility of the customer - unless the product is damaged during transit or is faulty. Wet Walls & Ceilings takes no responsibility for missing incoming deliveries of a return. In the event that you cannot arrange to return your order, we can collect it for a fee which will be deducted from your refund. Fees are listed below.
Local Collections: £35
Mainland Scotland: £59
Highlands & Islands: £99.95
England & Wales: £99.95
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 working days for your return to be processed, however, if you live in a the Highlands & Islands delays may be possible. You will receive email notification of when our team has received your return and again when it has been processed.
We sincerely apologise for any inconvenience caused by receiving faulty products. Please contact our Customer Care team at email@example.com with your order number and images of the fault and we will work with you to resolve it as soon as possible. For damaged orders please read here.
Please note that faulty items purchased from a Wet Walls & Ceilings store are required to be returned to the place of purchase.
ADHESIVE & SILICONE
We do not accept the return of adhesive and silicone as we cannot accept back chemical products. This is due to the shelf life of the products, as well as not knowing storage conditions they had been stored under.
If there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at firstname.lastname@example.org or telephone 0141 882 8275.