FREQUENTLY ASKED QUESTIONS

If you have a question regarding Wet Wall Panels or our other products, you may be able to find the answer to your query, below. Alternatively, email admin@wetwallsandceilings.co.uk or call our Customer Service Team on 0141 882 8275.

WHAT ARE WET WALL PANELS?
CAN WET WALL PANELS BE USED IN THE SHOWER?
HOW DO YOU CUT WET WALL PANELS?
CAN WET WALL PANELS GO OVER EXISTING TILES?
WILL WET WALL PANELS HELP WITH CONDENSATION?
CAN WET WALL PANELS BE USED IN THE KITCHEN?
HOW DO YOU FIT WET WALL PANELS TO THE WALL?
CAN I FIT WET WALLS PANELS TO THE CEILING?
CAN I FIT WET WALL PANELS MYSELF?
WHEN WOULD YOU USE AN EDGING PROFILE?

PAYMENT & ORDERING

WHY WON'T MY CARD PAYMENT GO THROUGH?
WHEN IS PAYMENT TAKEN FOR MY ORDER?
WHAT CHOICES DO I HAVE TO PAY?
CAN I CANCEL MY ORDER?
CAN I ORDER WET WALL PANELS IN BULK?

DELIVERY & RETURNS

CAN YOU DELIVER OUTWITH THE UK?
WHERE DO YOU DELIVER?
HOW LONG DOES DELIVERY TAKE?
WHAT IF I'M NOT HOME WHEN MY ORDER IS DELIVERED?
WHO WILL DELIVER MY ORDER?
WILL YOU DELIVER AN ORDER TO A DIFFERENT ADDRESS?
THERE'S AN ITEM MISSING FROM MY ORDER. WHAT SHOULD I DO?
HOW DO I RETURN OR EXCHANGE AN ORDER MADE ONLINE?
CAN I RETURN ITEMS BOUGHT ONLINE TO MY LOCAL STORE?
WHAT IS YOUR CHRISTMAS RETURNS POLICY?
HOW WILL I BE REFUNDED?

ACCOUNTS

DO I NEED TO REGISTER AN ACCOUNT TO ORDER ONLINE?
BY REGISTERING WILL I AUTOMATICALLY BE SENT MARKETING EMAILS?
WHAT IF I FORGET MY PASSWORD?
CAN I OPEN AN ONLINE TRADE ACCOUNT?
DO YOU OFFER TRADE & COMMERCIAL DISCOUNTS?

GENERAL

THE ITEM I WANT IS NOW OUT OF STOCK. WHAT DO I DO?
WHERE IS MY CLOSEST STORE?

Not found the answer you're looking for? Get in touch here.

Pre-loader