Frequently Asked Questions
What are Wet Wall Panels?
Can Wet Wall Panels be used in the Shower?
How do you cut Wet Wall Panels?
Can Wet Wall Panels be installed over existing tiled walls?
Will Wet Wall Panels help with Condensation?
Can Wet Wall Panels be used in the Kitchen?
How do you fit Wet Wall Panels to the wall?
Can I fit Wet Wall Panels to the Ceiling?
Can I fit Wet Wall Panels myself?
Yes, if you have decent DIY skills, it is possible to fit Wetwall yourself. However, you need to be completely confident with what you are doing and the product before you start the installation.
You only need normal woodworking tools and your Wetwall order will be delivered with fixing guidelines.
Alternatively, we may be able to give you details of a number of experienced installers - however, we are not responsible for any discussions or agreements between the customer and a third party installer. Please call one of our stores for details of local tradesmen in your area.
When would you use an Edging Profile?
The Item I want is out of stock what do I do?
Do you have any stores local to me?
Payment & Ordering
What Payment Methods Are Accepted?
When is payment taken for my order?
Why won't my card payment go through?
Can I Cancel my Order?
Delivery & Returns
Is Buying On-Line with Wet Walls & Ceilings Safe?
Our Payment system is secure, it is PCI complaint, and PSD2 compliant through our 3D secure checkout.
3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the customer to the card issuer’s domain, then back to the online store's domain to complete payment.
Do You Ship Internationally?
No we don't. We only trade and deliver orders within the UK. If you wish to ship the panels outside of the UK we can certainly deliver it to a UK address - but expect you to check your order within 24 hours of receiving it.
We are not responsible for any damages, late or lost deliveries incurred during delivery by another party. Any liability is between yourself and the third party courier delivering it. Terms & Conditions apply.
Do you Ship to Northern Ireland or the Republic?
How long does delivery take?
Please allow up to 7 working days for delivery. But we aim to have orders delivered between 3 to 5 working days at most. Orders will arrive between 9am and 6pm Monday through to Friday.
As you may expect, delays may occur at certain times of the year, so we recommend customers use their order tracking codes to stay updated or alternatively call us on 0141 882 8275 to enquire about delivery time.
We aim to meet these delivery times but during busy periods (including Sale, Black Friday, Christmas etc.) deliveries may take a little longer. During spells of bad weather, conditions may mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
What if I'm not home when my order is delivered?
Don’t worry! Our delivery agent will leave a calling card and/or leave a voicemail on your contact number to give our store a call, which will allow you to rearrange delivery or permit you pick up from a local access point.
Please note if you miss two deliveries after been given prior notification you may be subjected to another delivery charge if you wish delivery to be tried again or alternatively you can arrange for collection.
Who will deliver my order?
We use Royal Mail for our sample orders service and for normal orders we use our own delivery vans for deliveries nationwide. This is dependent on the item, its value, destination, and the weight of your order.
Alternatively, we may use a nationwide courier or haulage firm depending on the size and weight of your order.
Can you deliver an order to a different address?
There is an item missing from my order, what should I do?
Do I have to pay anything to return my items?
If we are collecting your order and returning it back to our warehouse then there is a £35 collection fee. This will be deducted from what refund you are due.
If you are returning Multipanel products, then there is a 20% re-stocking fee and a £35 collection fee. This is non-negotiable as it is a custom order.
How do I return an order or item?
You should return goods using conventional haulage at your own expense, and should not use Express or Special Transportation services, unless specifically agreed with the company, in writing, prior to the goods being returned. If you cannot arrange for the return of the goods, Wet Walls & Ceilings can arrange for collection. We will deduct the collection cost of £35 from the refunded amount. Please liaise with our Sales team in regards to the cost of returning the goods. For further details please contact us on 0141 882 8275 or email email@example.com.
If you have received a damaged order or the incorrect order then please contact us within 24 hours of delivery. We will either issue you with a full refund or send replacements as quickly as possible. We will ask for photographic evidence of the damaged/wrong products and in regards to the wrong items being received, we would request the items be returned in their original condition before issuing a refund or replacement. If they arrive back damaged, without prior notification, we may deduct the cost of the damages from your refund.
For more information check out our Returns Policy.
Can I return items bought online to my local store?
It is possible for you to return your order to one of our stores, we encourage all customers to phone us on 0141 882 8275 in advance of travelling. Find your closest Wet Walls & Ceilings store.
On arrival at the store you should provide the original receipt supplied by email and ensure the item is in resalebale condition, undamaged. and still in its original packaging. Terms & Conditions apply.
What is your Christmas Returns Policy?
How will I be refunded?
All refunds are made to the original card or payment system used for purchase. To stop potential fraud and to protect all parties involved we cannot make any exceptions to this rule.
Please note, that if you return your online order to one of our stores you will not be issued a refund in-store. It will only be actioned via our online order system and can take 3 to 5 working days to show back in your account.
Do I need to register an account to order online?
By registering will I automatically receive marketing emails?
The choice is entirely up to you. It is, however, worth mentioning that we do not send out a lot of emails, but when we do they tend to have exclusive offers and discounts not offered to the general public.
So our advice is simple, try before you opt-out. If what you receive through is of no interest then you can easily unsubscribe by clicking the "Unsubscribe" link at the bottom of each email or simply log in to your account online and untick the "Subscribe to newsletter" box.
What if I forget my Password?
Simply click the "Forgotten your password?" link on the log in page. You will then be sent an email with instructions on how to reset your password.
If you do not receive the password reminder email through, please start by checking your spam folder for our email. If you still can’t find it please contact customer services on 0141 882 8275 or email firstname.lastname@example.org.
Can I open an online Trade Account?
Do you offer trade & commercial bulk buy discounts?
We serve both the public and trade customers. Online trade account customers can view trade prices online once they have signed into their account.
If you are a company looking to place a bulk order it is best to discuss your requirements with us first, by emailing email@example.com.