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Frequently Asked Questions

General Information

What are Wet Wall Panels?

Bathroom Wall Panels or Wet Wall Panels are a cost-effective alternative to tiles. There is no need to grout to fit panels and there is very little maintenance involved unlike tiles. They are non-porous, hygienic and mould free. They can be made from High Impact PVC, Acrylic or Plywood. At Wet Walls & Ceilings we only sell quality High Impact PVC wet wall panels that are 100% waterproof and Class 1 Fire-rated suitable for both commercial and domestic use.

Can Wet Wall Panels be used in the Shower?

Yes. Our 1m wide panels are ideal for use with showers. They can be fitted inside an existing shower cubicle or around the shower area of a bath. Check out our Shower Wall Panel Kits from £159.

How do you cut Wet Wall Panels?

Our Bathroom Wall Panels can be cut using any fine toothed bladed saw. For an accurate and neat finish use a Tenon Saw, although you can also use a handsaw. If you are cutting curved or detailed areas then a Jigsaw would be the saw of choice and for cutting circular apertures for light fittings, pipes etc. use a Hole Saw.

Can Wet Wall Panels be installed over existing tiled walls?

Yes, our bathroom wall panels can be installed over existing tiled walls by using Silicone Sealant instead of Panel Adhesive to fit them. Make sure there are no loose tiles and that there is enough clearance behind bath and basic taps to cope with the extra thickness.

Will Wet Wall Panels help with Condensation?

Yes, but it will not eliminate condensation. Bathroom panels are warm to the touch so condensation will not form helping to reduce the amount, however the only guaranteed way to eliminate condensation is proper ventilation. You can either use an extractor fan or use a dehumidifier. If some condensation does still occur, at least there is no grouting where mould growth can penetrate and cause unpleasant discolouration.

Can Wet Wall Panels be used in the Kitchen?

Yes. Many people do fit our wall panels in Kitchens, but care needs to be taken when installing the panels near sources of direct heat such as open hobs and ovens. In this area you should use tiles, a stainless steel panel or Acrylic/Glass splashback.

How do you fit Wet Wall Panels to the wall?

Using Panel Adhesive and/or Silicone Sealant on the back of the panels to fix to the surface, they join together using a tongue and groove system that provides a seamless finish with tight, almost invisible joins. You can also use the hidden lip on the tongue & groove to screw the panels to the wall.

Can I fit Wet Wall Panels to the Ceiling?

There are two ways in which you can fit the wall panels to the ceiling. First of all, you can use the hidden lip on the tongue & groove to screw or staple your panels to the upper batons. Or secondly, you can glue them using panel adhesive. Allow the first panel set and then just click and glue the next panel in. Carry on with that routine until complete.

Can I fit Wet Wall Panels myself?

Yes, if you have decent DIY skills, it is possible to fit Wetwall yourself. However, you need to be completely confident with what you are doing and the product before you start the installation.

You only need normal woodworking tools and your Wetwall order will be delivered with fixing guidelines.

Alternatively, we may be able to give you details of a number of experienced installers - however, we are not responsible for any discussions or agreements between the customer and a third party installer. Please call one of our stores for details of local tradesmen in your area.

When would you use an Edging Profile?

Edging profiles are used to finish off the end edge of a panel, i.e. a three-sided shower wall kit. Also, if the panelling along a bathroom wall ended half way along, the end edge would need finishing off with an edging profile. This profile is designed to fit over either the fixing lip detail or on to square cut board. Check out our wide range of trims.

The Item I want is out of stock what do I do?

Products come and go at Wet walls & Ceilings. Sadly this does mean some items sell out and will not be replenished. However, the majority of our products are replenished and may take several weeks to be available to buy. If we are no longer stocking an item get in touch with our customer services team on 0141 882 8275 as soon as possible and they may just be able to track one or two down for you through the manufacturers.

Do you have any stores local to me?

To find your closest store, please check out our Stores page listings at the bottom of the page. Opening times vary between the stores so we encourage you to call the stores directly before travelling.

Payment & Ordering

What Payment Methods Are Accepted?

Wet Walls & Ceilings currently accepts all major credit, debit and charge card. These include: Visa, Mastercard, Switch, Delta, Solo, UK Maestro, American Express, Paypal, and Klarna.

When is payment taken for my order?

We charge your credit or debit card as soon as you click “Confirm” during the checkout process. If you have selected to pay by Klarna, please refer to Klarna's FAQ page.

Why won't my card payment go through?

It is not always possible to confirm why your payment has failed, as the process involves our payment system and your own bank. However, if your payment does fail the first step is to check you have entered all your details correctly, remember these need to match what is written on your bank statement. Alternatively please try another card or contact customer services at web@wetwallsandceilings.co.uk for further advice.

Can I Cancel my Order?

Yes, you can cancel your order once it has been placed. Please note, however, that delivery charges will apply if the order has already been dispatched. Your refund will only be approved once we receive the items back in their original condition - minus the delivery cost(s). If the order hasn't yet been dispatched then we can cancel it without a cost being incurred.

Delivery & Returns

Is Buying On-Line with Wet Walls & Ceilings Safe?

Our Payment system is secure, it is PCI complaint, and PSD2 compliant through our 3D secure checkout.

3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the customer to the card issuer’s domain, then back to the online store's domain to complete payment.

Do You Ship Internationally?

No we don't. We only trade and deliver orders within the UK. If you wish to ship the panels outside of the UK we can certainly deliver it to a UK address - but expect you to check your order within 24 hours of receiving it.

We are not responsible for any damages, late or lost deliveries incurred during delivery by another party. Any liability is between yourself and the third party courier delivering it. Terms & Conditions apply.

Do you Ship to Northern Ireland or the Republic?

We do not deliver to the Republic of Ireland, and as of January 2021 we are not delivering any orders to Northern Ireland at this time due to increased costs and paperwork because of Brexit.

How long does delivery take?

Please allow up to 7 working days for delivery. But we aim to have orders delivered between 3 to 5 working days at most. Orders will arrive between 9am and 6pm Monday through to Friday.

As you may expect, delays may occur at certain times of the year, so we recommend customers use their order tracking codes to stay updated or alternatively call us on 0141 882 8275 to enquire about delivery time.

We aim to meet these delivery times but during busy periods (including Sale, Black Friday, Christmas etc.) deliveries may take a little longer. During spells of bad weather, conditions may mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

What if I'm not home when my order is delivered?

Don’t worry! Our delivery agent will leave a calling card and/or leave a voicemail on your contact number to give our store a call, which will allow you to rearrange delivery or permit you pick up from a local access point.

Please note if you miss two deliveries after been given prior notification you may be subjected to another delivery charge if you wish delivery to be tried again or alternatively you can arrange for collection.

Who will deliver my order?

We use Royal Mail for our sample orders service and for normal orders we use our own delivery vans for deliveries nationwide. This is dependent on the item, its value, destination, and the weight of your order.

Alternatively, we may use a nationwide courier or haulage firm depending on the size and weight of your order.

Can you deliver an order to a different address?

Yes. Simply add the alternative delivery address when prompted in the checkout process. Alternatively, if you wish to change the delivery address after your order has been placed. Please email us and let us know of the new details. If your order has already been dispatched, we cannot guarantee that we can change the address in mid-transit.

There is an item missing from my order, what should I do?

If there are any items missing from your order please contact us immediately so we can track it down for you. You have 24 hours to let us know about the missing item. If you fail to notify us within the timeframe, you may be charged for the product again.

Do I have to pay anything to return my items?

If we are collecting your order and returning it back to our warehouse then there is a £35 collection fee. This will be deducted from what refund you are due.

If you are returning Multipanel products, then there is a 20% re-stocking fee and a £35 collection fee. This is non-negotiable as it is a custom order.

How do I return an order or item?

You should return goods using conventional haulage at your own expense, and should not use Express or Special Transportation services, unless specifically agreed with the company, in writing, prior to the goods being returned. If you cannot arrange for the return of the goods, Wet Walls & Ceilings can arrange for collection. We will deduct the collection cost of £35 from the refunded amount. Please liaise with our Sales team in regards to the cost of returning the goods. For further details please contact us on 0141 882 8275 or email web@wetwallsandceilings.co.uk.

If you have received a damaged order or the incorrect order then please contact us within 24 hours of delivery. We will either issue you with a full refund or send replacements as quickly as possible. We will ask for photographic evidence of the damaged/wrong products and in regards to the wrong items being received, we would request the items be returned in their original condition before issuing a refund or replacement. If they arrive back damaged, without prior notification, we may deduct the cost of the damages from your refund.

For more information check out our Returns Policy.

Can I return items bought online to my local store?

It is possible for you to return your order to one of our stores, we encourage all customers to phone us on 0141 882 8275 in advance of travelling. Find your closest Wet Walls & Ceilings store.

On arrival at the store you should provide the original receipt supplied by email and ensure the item is in resalebale condition, undamaged. and still in its original packaging. Terms & Conditions apply.

What is your Christmas Returns Policy?

We have extended our returns policy for the festive period by a further 30 days on top of our existing 100 days policy. If you need to return any items or your order in full then please get in touch with our customer service team and discuss your options on 0141 882 8275 or email web@wetwallsandceilings.co.uk.

How will I be refunded?

All refunds are made to the original card or payment system used for purchase. To stop potential fraud and to protect all parties involved we cannot make any exceptions to this rule.

Please note, that if you return your online order to one of our stores you will not be issued a refund in-store. It will only be actioned via our online order system and can take 3 to 5 working days to show back in your account.

Accounts

Do I need to register an account to order online?

No, you can checkout as a Guest customer as well. Registering an account does, however, have its benefits. This includes the ability to save your basket, check the status of your order, and what you have previously ordered.

By registering will I automatically receive marketing emails?

The choice is entirely up to you. It is, however, worth mentioning that we do not send out a lot of emails, but when we do they tend to have exclusive offers and discounts not offered to the general public.

So our advice is simple, try before you opt-out. If what you receive through is of no interest then you can easily unsubscribe by clicking the "Unsubscribe" link at the bottom of each email or simply log in to your account online and untick the "Subscribe to newsletter" box.

What if I forget my Password?

Simply click the "Forgotten your password?" link on the log in page. You will then be sent an email with instructions on how to reset your password.

If you do not receive the password reminder email through, please start by checking your spam folder for our email. If you still can’t find it please contact customer services on 0141 882 8275 or email web@wetwallsandceilings.co.uk.

Can I open an online Trade Account?

Yes you can. Opening a trade cash account is as simple as filling out our online form and allow us up to 24 hours to authorise your application. Once your account has been approved, you will receive an email from us to complete your registration - entering password details etc. Thereafter, once you log into your trade account you will see all of our products available to trade at a discounted rate.

Do you offer trade & commercial bulk buy discounts?

We serve both the public and trade customers. Online trade account customers can view trade prices online once they have signed into their account.

If you are a company looking to place a bulk order it is best to discuss your requirements with us first, by emailing web@wetwallsandceilings.co.uk.

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