What is your Returns Policy?
We will refund any unwanted products up to 100 days after the date of delivery, however, this applies to online orders only! For in-store orders you can return unwanted products up to 30 days after the date of delivery or collection. Please email us with the order reference and the items you want to return.
The panels will need to be in their original packaging and in a resalable condition.
You can either arrange your own transport for returning the items or we can collect them and take the cost of the transport from your refund. Please note that we will not reimburse the costs associated with the delivery of or the return of the goods.
Once the goods have been returned to our warehouse we will email you a confirmation and process your refund. The refund will be processed within five working days following our receipt of the return.
For further details, please see our Terms & Conditions or contact our Sales Team on 0141 882 8275.
Can I return a sample I ordered?
We regret that we cannot accept the return of samples.
How do I return my order?
You should return goods using conventional haulage at your own expense, and should not use Express or Special Transportation services, unless specifically agreed with the company, in writing, prior to the goods being returned.
I can’t return the order myself. What happens now?
If you cannot arrange for the return of the goods, Wet Walls & Ceilings can arrange for collection. We will deduct the collection costs from the refunded amount. Please liaise with our Sales team in regards to the cost of returning the goods. For further details please contact us on 0141 882 8275.
My order has arrived damaged or I've received the wrong order. What happens now?
If you have received a damaged order or the incorrect order then please contact us within 24 hours of delivery. We will either refund you or send replacements as quickly as possible.
Please note: We will ask for photographic evidence of the damaged/wrong products and in regards to the wrong items being received, we would request the items returned in their original condition before issuing a refund or replacement.
Can I cancel an order once it has been placed?
Yes, you can cancel your order once it has been placed. Please note, however, that delivery charges will apply if the order has already been dispatched. Your refund will only be approved once we receive the items back in their original condition - minus the delivery cost(s).
If the order hasn't yet been dispatched then we can cancel it without a cost being incurred.
Can I return individual leftover panels or trims?
We will only refund panels or trims if they are returned in their original condition within 100 days of the date of delivery [online only] or 30 days for in-store orders. The customer will be responsible for arranging the return of the goods to our Hillington depot.
Your refund will be processed within five working days following our receipt of the return.
If you purchased wall panel packs then we regret that we cannot refund these if the packs have been opened and/or missing panels.
The products are not what I expected, can I return them?
If you have ordered a sample(s), we will check to ensure you have had the correct order picked and sent to you. We may ask you for an image of the sample next to what has been delivered by us. This will help us to resolve the situation.
If samples have not been ordered, then Wet Walls & Ceilings cannot be held responsible for any discrepancies between the panels ordered and the images/products on screen. We will, however, accept the goods back for a refund - minus delivery costs. Please see our Terms and Conditions, and Returns Policy for more information.